My item is damaged/incorrect, what do I do?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item within 24 hours of receiving your order.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

Can I return my purchase?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance within 7 days of receiving your order, explaining your reasons for wanting to return it.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note the customer shall bear the shipping costs of the product to our US, UK or Asia warehouse unless the product is damaged.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

My item looks different to the online listing

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. 

If you have any questions regarding our Shipping Policy, please don't hesitate to contact us at support@shopzu.com.

 

Free Shipping

Handling time 2-5 business days. Estimated delivery between 12-18 business days to most countries.

24/7 Support

If you have a question or problem, we will be there. We have a 100% same-day response rate, including weekends and public holidays, all year round.

7 Day Warranty

We promise you a hassle-free experience. For up to 7 days after receiving your order, if you have a problem with your products, we will take care of it.

Secure Checkout

Pay with the world's most popular and secure payment methods including PayPal. We also have strict strick policies to protect all customers related information.
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