How long after ordering is my order shipped?
We typically ship all orders within 2-5 business days. You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking may not be available.
How long does it take to arrive?
We ship all orders from our USA or Asia factory. Once shipped, we see delivery happen within the following timeframe:
USA: Within 1-3 Business Days
Canada & UK: Within 12-18 Business Days
Europe: Within 18-25 Business Days
International: Within 15-35 Business Days
These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
What about customs fees/taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
By purchasing our product(s), you consent you will be responsible for the payment of such fees when the item(s) arrives in your country.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
See our Shipping Policy page if you have more questions, or please don't hesitate to contact us at firstname.lastname@example.org.