We would accept exchanges if you notified us via email at support@shopzu.com.

Make sure to contact us within 7 days after your package has been delivered (according to the tracking information provided).

If 7 days have gone by since your package has been delivered, we would not be able to offer you an exchange.

To be eligible for an exchange, your item must be in the same condition that it was in when you received it.

It must also be in the original packaging.

What CANNOT be exchanged:

  • Seasonal goods
  • Intimate or sanitary goods
  • Health and personal care items

The following information is needed to process your request:

  • Your order number
  • The email address used to place the order
  • Reasons for exchange

Please send the above information to us via email at support@shopzu.com.

You should also enclose it in your returned package for us to match your order. Without the information, we would not be able to identify and process your package.

Please be reminded that you will be responsible for the return shipping label.

Please note that we are not liable for any parcel lost during its return shipment to us.


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