Shipping Policy – Shopzu.com
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Shipping Policy

We are proud to offer free worldwide shipping on all orders.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Due to the popularity of our offers, please expect a tracking number between 1-3 business days. Once your product ships, shipping times are quoted by the carrier as taking 7-14 business days.

Estimated Shipping Time

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

7-14 Business days

Canada, Europe

7-14 Business days

Australia, New Zealand

7-14 Business days

Central & South America

10-20 Business days

Asia (Except Vietnam and Hong Kong)

15-35 Business days

Middle East & Africa

15-35 Business days

 

Handling and dispatch processing time: 1-3 business days

Estimated delivery between 7-14 business days. *

Max delivery time 50 business days. **

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays.

*All orders are currently being shipped from Shanghai, Beijing and Shenzen.

*Liquid and Electronic products will take additional 5-10 days.

**Shipping time to India is 30-60 days due to restrictions and limited carrier options.

**If the shipment is sent via ePacket due to lack of other carrier options, estimated delivery time is 20-50 days.

All orders are dispatched from our warehouse within 2 business days. In peak periods please allow for up to 5 business days for dispatch.

Shipping to over 240 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Lost/missing packages

Shopzu.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.

Customs 

All international orders may be subject to customs fees, especially if the order contains high-value items. By purchasing our product(s), you consent you will be responsible for the payment of such fees when the item(s) arrives in your country.

Tracking information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

My tracking says: "No information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Why is my tracking info not updating?

There is no need to worry, this is perfectly normal. When your order is in transit and moving between countries, tracking will be very slow to update. Once the item lands in your country, it will move very quickly to your doorstep. You can track it here by entering your order number and email address.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any questions regarding our Shipping Policy, please don't hesitate to contact us at support@shopzu.com.

Satisfaction Guarantee

We stand by our high-quality products and your satisfaction is guaranteed.

Returns & Refunds

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Pay with the world's most popular and secure payment methods including PayPal.

Free & Fast Shipping

Handling time 1-3 business days. Estimated delivery between 7-14 business days.

Shipping Policy

Customer Support

24/7 customer support via email for all your pre-sale and support enquiries.

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