Can I cancel or change my order?
You can only makes changes to your order or request a refund before you order has been shipped out. Once an order is fulfilled and in transit, we will no longer be able to make any changes to the product(s), address or provide you with a refund.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
My product/s is damaged/incorrect, what do I do?
Please email us at support@techzu.com with photos of:
- The outside of the package,
- The inside, and
- The damaged/wrong mug/s.
We'll promptly arrange a free re-order after receiving the pictures.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance within 30 days of receiving your order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note the customer shall bear the shipping costs of the product to our warehouse unless the product is damaged.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please do not return items to us without authorization from support first.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please do not return items to us without authorization from support first.
Unfortunately, we cannot accept returns on sale items or gift cards.
My item looks different to the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products with our artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and email them to our support team for review, along with your order ID.
If you have any other questions regarding our Returns & Refund Policy, please don't hesitate to contact us at support@techzu.com.
Can I cancel or change my order?
You can only makes changes to your order or request a refund before you order has been shipped out. Once an order is fulfilled and in transit, we will no longer be able to make any changes to the product(s), address or provide you with a refund.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
My product/s is damaged/incorrect, what do I do?
Please email us at support@shopzu.com with photos of:
- The outside of the package,
- The inside, and
- The damaged/wrong mug/s.
We'll promptly arrange a free re-order after receiving the pictures.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance within 30 days of receiving your order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note the customer shall bear the shipping costs of the product to our warehouse unless the product is damaged.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please do not return items to us without authorization from support first.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please do not return items to us without authorization from support first.
Unfortunately, we cannot accept returns on sale items or gift cards.
My item looks different to the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products with our artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and email them to our support team for review, along with your order ID.
If you have any other questions regarding our Returns & Refund Policy, please don't hesitate to contact us at support@shopzu.com.